100% happiness guarantee

We want you to be completely satisfied with your Heart Made of Gold purchase. Our guarantee supports all Heart Made of Gold product, regardless of when or where it was purchased.  We mean it when we say 100% happiness, guaranteed.

Customer Care

Monday – Friday: 9am to 5pm PST 

Please email to us your name and order number to further assist you. 

Within 1-2 business days, you will receive an e-mail informing you of whether your return request has been approved.

Once the goods have been returned in accordance with the stated instructions, your refund will be processed. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.

Returns: Customers are responsible for shipping back their order at their own expense.

Sale Items: Sale and final sale items do not qualify for returns. This includes promotional coupon codes or discounts used at the time of purchase.

Earrings are non-refundable due to hygienic reasons. We do offer exchange or store credit.

Price Adjustments: For any items that were purchased full price two weeks prior being added to sale, Heart Made of Gold will honor the price adjustment in form of store credit. Price adjustments will not be honored for any final sale or off priced item.