1-Year Warranty Policy Terms & Condition

Our warranty is applicable for all HEART MADE OF GOLD JEWELRY items. According to the warranty, HEART MADE OF GOLD will repair or replace manufacturing faults within a 1-year period of receiving the goods. Our warranty is valid against any defects in our materials and/or workmanship. There is a $14 warranty fee for all items passed our 30 day period. If the item is deemed defective this fee is waived.

We aim to adhere to this policy generously, but damage due to abuse or normal wear and tear over time is not covered by this warranty. All jewelry can be affected by normal wear, various activities, or trauma, so caution and care should be taken during wear.

This does NOT include normal wear and tear. Defects caused by misuse carried on by the customer, physical or accidental wear and/or damage are not covered within the warranty framework.

 Covered by our 1 year warranty:

• Lost stone or loose stone within 30 day period
• Defective clasp that stops working
• Misshapen item due to mishandling during transit
• Broken earring posts

Not covered by our 1-year warranty:

• Accidental damage caused after 60-days of receiving goods
• Normal wear and tear
• Lost items after you have signed and received your order
• Dents, nicks and scratches that come with normal wear and tear (eg. Bent ring or broken chain) are inevitable and are not considered a defect.
• Discoloration or tarnish due to exposure to water, chemicals, sweating, make-up, cooking, swimming pools, hot tubs, bathing, hand creams, hand sanitizers or perfumes.
• Oxidization of the product due to improper use or storage of your jewelry
• Damage of the product due to improper care of your jewelry including contact with household chemicals, hygiene products like make-up or perfumes
• Rings that have been damaged or misshapen as a result of “hands-on” activities. This also includes cases where damage results in loss of stones.
•  Bent, caught or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
• Lost stone or a stone has fallen out or prongs wearing out due to chipping or breaking, broken earring posts, broken chain, bracelet links or clasps caused by normal everyday wear or other damage.